ABOUT US

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We uphold the human and citizenship rights of all those we provide care to and those who work for Manford Deluxe Care Ltd. Individual choice and personal decision-making are the right of all Service Users and this right will be supported by all people who work for Manford Deluxe Care Ltd.

The right of independence will be respected and encouraged for all service users. The individual uniqueness of Service Users will be recognised and valued, and we will reflect this in our care plans and how we listen and respond to service users.

The individual requirement for privacy will be respected always and all information relating to individuals will be treated in a confidential manner. We recognise the individual need for personal fulfilment and aim to support Service Users to identify activities that are meaningful to them. 

To provide high quality care to the local population and beyond, meeting individual needs in a safe, caring, effective and responsive environment by a well-led workforce with the skills, knowledge and resource to meet the highest standards. Our aims are:

• To deliver quality care based on the needs of our service users
• To treat all service users equally whilst valuing their differences and respecting their human rights
• To safeguard service users from all forms of abuse whilst respecting their decisions
• To provide access to information through a range of formats and aids including advocacy where required
• To involve service users seeking feedback including complaints, compliments and ideas to improve the service
• To ensure we recruit and retain the right staff and maintain and improve their skills through the right training
• To act immediately to understand, respond to and learn from incidents through established systems
• To deliver compassionate care that promotes service user's dignity, respecting their needs, wishes and expectations